Privacy Policy for Horizon Auto Works
Horizon Auto Works deeply values your privacy. This policy outlines how we collect, use, disclose, and protect your personal data when you interact with our online platform and services.
1. Information We Collect
We collect various types of information to provide and improve our automotive detailing services to you. This includes data you provide directly to us, and information collected automatically.
1.1 Personal Data You Provide Directly
- Contact Information: Such as your name, email address, phone number, and physical address when you book a service, make an inquiry, or sign up for newsletters.
- Vehicle Information: Details about your vehicle (make, model, year, license plate number) when you schedule our detailing services.
- Service Preferences: Information about your desired detailing services (full exterior detailing, interior cleaning, ceramic coating, etc.) and any specific requests.
- Payment Information: While we do not store full credit card details on our servers, transaction details are processed by secure third-party payment processors when you make a booking or payment.
- Communications: Records of your correspondence with us, including emails and messages through our online platform or other communication channels.
1.2 Automatically Collected Information
- Usage Data: Information about how you access and use our site, including your IP address, browser type, pages viewed, time spent on pages, and referring URLs.
- Device Information: Details about the device you use to access our site, such as device type, operating system, and unique device identifiers.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
The information we collect is used for various purposes to deliver and enhance our services:
- To Provide and Manage Services: To schedule, confirm, and perform our automotive detailing services, including full exterior detailing, interior cleaning, paint correction, ceramic coating, headlight restoration, waxing, scratch removal, odour elimination, and leather conditioning.
- To Communicate With You: To respond to your inquiries, provide customer support, send service reminders, updates, and promotional offers.
- To Process Payments: To facilitate secure transactions for our services.
- For Internal Operations: For data analysis, identifying usage trends, marketing effectiveness, and improving our online platform and service offerings.
- For Security and Fraud Prevention: To protect our site, services, and customers from fraudulent activities and security breaches.
- To Comply with Legal Obligations: To meet any applicable laws, regulations, legal processes, or governmental requests.
3. Disclosure of Your Information
We may share your personal data in certain situations:
- Service Providers: We may share data with trusted third-party vendors and service providers who assist us in operating our business, such as payment processors, website hosting, email delivery, and analytics services. These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.
6. Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
7. Third-Party Links
Our online platform may contain links to other websites or services not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Horizon Auto Works
75 Ubi Avenue 4, Unit 02-18
Singapore, Singapore, 408876